Privacy Policy

Introduction

At k0999, we are committed to protecting the privacy and personal data of every user who visits or registers on our platform. This Privacy Policy sets out the legal basis on which any personal data we collect from you — or that you provide to us — will be processed. Please read this document carefully before using our services.

This policy applies to all users of k0999, including visitors who browse the site without registering, registered account holders who engage in sports betting or live casino games, and users who contact our customer support team. By continuing to use k0999, you acknowledge that you have read and understood this policy.

Our platform serves the Bangladeshi market and complies with applicable data protection principles. We treat the security of your personal data with the utmost seriousness and employ industry-standard technical and organisational measures to safeguard it at all times.

Information We Collect

When you create an account, place bets, or interact with k0999 in any way, we may collect the following categories of personal information:

• Identity data: full name, date of birth, and a government-issued identification number as required for account verification and KYC compliance.
• Contact data: email address, mobile phone number, and, where provided, residential address in Bangladesh (e.g., Dhaka, Chittagong, Sylhet, Rajshahi).
• Financial data: transaction history, deposit and withdrawal records, payment method references (e.g., bKash wallet number, Nagad account reference, Rocket mobile banking reference). We do not store full payment credentials.
• Technical data: IP address, browser type, device identifier, operating system, and general geolocation data derived from your network connection.
• Usage data: pages visited, games played, betting patterns, session duration, and interaction logs generated while using k0999.

We collect this information directly from you when you fill in registration forms, indirectly through automated technologies such as cookies, and in some cases from third-party payment processors who facilitate your transactions on the platform.

How We Use Your Information

The personal data we hold about you is used strictly for the following lawful purposes:

• Account management: to create, verify, and maintain your k0999 account in compliance with KYC and responsible gaming obligations.
• Service delivery: to process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment methods, and to credit winnings to your account.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance when required.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, money laundering, and any activity that may violate our Terms & Conditions.
• Platform improvement: to analyse usage patterns and technical data so we can continuously improve the performance, stability, and features of k0999.
• Marketing communications: to send you promotional offers, bonus notifications, and updates about new games or features — but only if you have opted in to receive such communications. You may opt out at any time.

Cookies and Tracking Technologies

k0999 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and gather analytical data about how our platform is used. A cookie is a small text file placed on your device when you visit our website.

We use the following types of cookies on k0999:

• Strictly necessary cookies: these are essential for the website to function correctly — for example, maintaining your login session, retaining items in your account, and ensuring secure page transitions.
• Performance and analytics cookies: these collect anonymised data about how visitors interact with k0999 — pages viewed, time on site, and error reports — so we can improve the overall experience.
• Functionality cookies: these remember your preferences such as language selection, display settings, and previously viewed game categories so the site feels personalised on return visits.

You may configure your browser settings to refuse cookies or to alert you when cookies are being sent. However, please be aware that some features of k0999 may not function correctly if cookies are disabled. We do not use cookies to serve third-party advertising.

Sharing Your Information

k0999 does not sell, rent, or trade your personal data to third parties. We may, however, share your information in the following limited circumstances:

• Payment processors: we share necessary transaction details with payment partners such as bKash, Nagad, Rocket, Dutch-Bangla Bank, and other financial service providers to facilitate your deposits and withdrawals.
• Service providers: we engage trusted technology vendors who assist in operating our platform — such as server hosting providers, fraud detection services, and customer support software suppliers. These vendors access data only as necessary to perform their contracted functions and are bound by strict confidentiality obligations.
• Legal and regulatory obligations: we may disclose personal data if required to do so by applicable law, court order, or at the request of a competent regulatory or law enforcement authority.
• Business transfers: in the event of a merger, acquisition, or sale of all or a portion of our business assets, user data may form part of the transferred assets. We will notify you via a prominent notice on k0999 prior to any such transfer.

In all cases, we require any third party with whom we share data to respect the security of your personal data and to treat it in accordance with applicable data protection principles. We do not authorise our service providers to use your data for their own marketing purposes.

Payment Data and Financial Information

Deposits and withdrawals on k0999 are processed in Bangladeshi Taka (৳) through trusted local payment gateways. When you initiate a financial transaction, we collect only the reference data necessary to reconcile your account — we do not store full mobile banking PINs, OTPs, or card credentials. All financial data is transmitted using SSL encryption and stored in encrypted form.

If you believe any unauthorised transaction has been processed on your account, please contact our support team immediately at [email protected]. We will investigate the matter promptly and, where applicable, assist you in raising a dispute with the relevant payment provider.

Data Security

k0999 employs a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage for data at rest, regular penetration testing, and access controls that restrict internal staff from viewing user data beyond what is necessary to perform their role.

Despite these safeguards, no method of transmission over the internet or method of electronic storage is 100% secure. We therefore cannot guarantee absolute security but will always act swiftly and transparently in the unlikely event of a data security incident. If a breach occurs that is likely to affect your rights, we will notify you without undue delay.

Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For active accounts, we retain data for the duration of your account's existence and for a reasonable period thereafter. Transaction records are retained for a minimum period as required by applicable financial compliance rules.

When your personal data is no longer required, it will be securely deleted or anonymised so that it can no longer be associated with you as an individual. You may request early deletion of your account data by contacting us at [email protected] — subject to our legal retention obligations.

Your Rights

As a user of k0999, you have the following rights in relation to your personal data. We are committed to honouring these rights promptly and without charge in most circumstances:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: if any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: in certain circumstances you may ask us to delete your personal data — for example, when it is no longer needed for the purpose it was collected, or where you withdraw consent.
• Right to restrict processing: you may request that we temporarily halt the processing of your personal data while a dispute or accuracy concern is under review.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes at any time. You also have a general right to object to processing based on our legitimate interests.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line 'Data Rights Request'. We will acknowledge your request within 5 business days and aim to resolve it fully within 30 days.

Third-Party Links

k0999 does not include links to external third-party websites. All navigation on this platform remains within the k0999 ecosystem. Should you independently visit any third-party website or service referenced in promotional content, please note that k0999 has no control over the content, privacy practices, or data handling of those external parties, and this Privacy Policy does not apply to them.

Children's Privacy

k0999 is strictly an adults-only platform. Our services are intended solely for individuals who are 21 years of age or older. We do not knowingly collect, process, or retain personal data from anyone under the age of 21. If we become aware that a user under 21 has registered or provided personal data, we will delete that data immediately and close the associated account without notice.

If you are a parent or guardian and believe that your child has provided personal information to k0999, please contact us immediately at [email protected] so that we can take appropriate action.

Changes to This Policy

k0999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or service offerings. When material changes are made, we will display a prominent notice on the k0999 platform and update the effective date at the top of this page. The revised policy will take effect immediately upon publication.

Your continued use of k0999 after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically so that you remain informed about how we protect your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which k0999 handles your personal data, please do not hesitate to reach out to our dedicated privacy support team. We are available to assist you and aim to respond to all privacy-related enquiries within 5 business days.